Highlighting the importance of forgive and remember - not forget - Bob Sutton, explains:
"You forgive because it is impossible to run an organization without making mistakes, and pointing fingers and holding grudges creates a climate of fear. You remember — and talk about the mistakes openly — so people and the system can learn. And you also remember so that you'll notice if some people keep making the same mistakes, even after being taught how to avoid them. In that case, well, they need to be moved to another kind of job."
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