An amazing story of unleashing the power of innovations, through employee empowerment, for multiplying business deliverables.
"By empowering employees to develop their own customer relationship breakthroughs, the Ritz-Carlton has earned two Malcolm Baldrige National Quality Awards and demonstrated how the killer app of trust fuels the sustainable competitive advantage of behavioral innovation."
Via: Business Week
"By empowering employees to develop their own customer relationship breakthroughs, the Ritz-Carlton has earned two Malcolm Baldrige National Quality Awards and demonstrated how the killer app of trust fuels the sustainable competitive advantage of behavioral innovation."
Via: Business Week
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